Sydney Bamboo 30 Day Money Back Guarantee & Refund Policy

At Sydney Bamboo, we want to ensure that you are 100% happy with your purchase.

If you sales queries, do not hesitate to contact us.

Our policy offers a full refund within 30 days of your date of purchase. We’d love to know what went wrong and how we can improve, so please include details about the reason for your refund request if you reach out to us directly.

Sydney Bamboo and our payment process submit the refund as soon as practicable (usually immediately) on return f the products. Your financial institution can take up to some times for the refund to reflect in your bank account/card.

Requesting a Refund contact us. As soon as you receive your items with plenty of pictures as required. OR, if you change your mind you have 30 days to return the plants in their original state (so send pictures when you receive them.)